THE JOB:

The primary responsibilities of the Group Reservations Clerk are to ensure appropriate accommodation arrangements with regard to VIP guest reservations, Groups and Wholesale bookings.By understanding our guests' unique stories and needs, you will own their experience to create WOW moments and memories that they can carry with them well past their stay with us.

THE DAY-TO-DAY:

• Processes all reservations and requests from guests, casino hosts, executives, sales department, and branch offices

• Act as a liaison between the reservations department and meeting planners or wholesale companies

• Communicate effectively with Convention Sales and Service Managers regarding room blocks which are set aside for companies holding meetings in the hotel

• Partner with Leisure Sales regarding wholesale room blocks set aside for tour operators to sell as packages

• Review details of the convention booking recaps, such as group arrival and departure dates, number of rooms the group will hold and their rate, and monitor cutoff dates

• Receives in-bound calls in response to various mailings and invitations

• Books Slot Tournament reservations, Direct Marketing Packages, etc

• Analyzes casino play and establishes comp profiles for guest reservations

• Perform other job-related duties as requested

The IDEAL CANDIDATE:

• At least 21 years of age

• Previous customer service experience

• Ability to multi-task in a high paced environment

• Organized and efficient communication

• Currently has a NV gaming license or the ability to obtain one

• Previous call center or receptionist experience preferred

• Knowledge of operating systems is a plus

SCHEDULE:

On - Call

Department operates from 8:00am- 5:00pm on weekdays and 8:00am- 4:00pm on weekends

STARTING PAY:

$19.16 per hour

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!