Join our team as a Fire Control Maintenance Dispatcher! In this role, you'll be responsible for entering maintenance requests, collaborating with the engineering team to ensure tasks are completed, delivering exceptional guest service, and supporting safety procedures during alarm activations. We're seeking someone with experience in a related role or environment, who prides themselves on attention to detail and precision. If this sounds like you, we'd love to hear from you!

THE JOB:

It is the responsibility of the Fire Control Maintenance Dispatcher to provide excellent internal and external Guest Service by using excellent service and communication skills to support the guest, engineers, and other departments in their goals. Is part of a courteous, professional, and engaging team that oversees all department operations as related to the life safety system and facility management system.

THE STARTING RATE: $16.00/hr

THE DAY-TO-DAY:

• Manage computerized maintenance management and life safety systems to prioritize, manage and dispatch maintenance team, complete assigned administrative tasks on a consistent basis.

• Maintain a constant awareness of personal and property cleanliness, safety, and accident prevention.

• Recognize required needs of a fast-paced environment by using good judgment and the ability to multi-task.

• Own requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction, answer incoming calls and assist when necessary or direct calls to appropriate areas.

• Create a positive work environment, greet fellow employees, and thank them when they lend assistance, anticipate guests' needs, respond promptly and acknowledge all guests, no matter how busy or time of day, prioritize guest requests and dispatches.

• Knowledgeable of Department and Hotel goals, Hotel information to answer guest inquiries, and work under minimal supervision to complete tasks in a timely manner.

IDEAL CANDIDATE:

• Past work experience in the hospitality industry or a comparable field.

• Background in a similar role involving dispatch and fire alarm response.

• At ease working with different departments frequently.

• Proficient in using multi-line telephone systems and various software applications.

• Familiarity with hotel management systems like Opera or Amadeus (HotSOS), among others.

• Willing to work flexible hours based on operational needs.

MINIMUM REQUIREMENTS:

• Work varied shifts, to include weekends and holidays.

• High School Diploma, GED or equivalent.

• 1+ Years of Prior Relevant Experience.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room.

• Free parking on and off shift.

• Healthcare, financial, and time off benefits.

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready? Apply today to JOIN THE SHOW!