PRIMARY PURPOSE: Provide direction and leadership for the housekeeping department, consistent with the MGM Resorts brand. Responsible for leading the housekeeping department in achieving operational and financial goals. Also responsible for leading team performance, scheduling and training of all staff members, and maintaining the departments' guest service in accordance with MGM Resorts standards, to ensure high customer satisfaction and an exceptional guest experience.

WHAT YOU WILL DO:

• Responsible for managing the department's guest service standards and initiatives, productivity standards, coaching the leadership team to optimize performance, and strategizing department wide solutions for guest experience issues.
• Provides input into the research, development, evaluation and implementation of new products, services, standards, technology and processes to ensure competitive position and in anticipation of changing customer needs within the complex hospitality and gaming environment.
• Assumes the responsibilities and duties of Director Housekeeping/EVS during his/her absence and days off.
• Lead multiple levels of experienced leaders in implementation and sustainability of policies, operating procedures and directives as part of the Collective Bargaining Agreement; maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company's diversity commitment.
• Responsible for leading significant improvement initiatives and processes to enhance performance for employees and leaders in the department.

• Bachelor degree OR equivalent experience.

• 2+ years of prior relevant experience in luxury housekeeping operations.