ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
2. Greets arriving and departing guests. Loads guests belongings onto carts and delivers them safely to guests rooms or to guests vehicles.
3. Parks and retrieves guest vehicles in specified areas in an efficient and safe manner. Must be able to drive manual transmissions.
4. Responsible for assuring the highest quality guest experience by promoting the Purpose and Values Model throughout all areas of responsibility.
5. Performs drive-and-park assignments per department policies and procedures.
6. Assists hotel guests with their luggage and provide information regards to property and events within the casino.
7. Provides prompt, courteous and efficient service to all guests.
8. Orient guests to room facilities by explaining the different features available/
9. Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. Regular attendance for scheduled work is required.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent required.

CERTIFICATES, LICENSES, REGISTRATIONS

Must hold and maintain a valid driver's license.

LANGUAGE SKILLS

Must be able to effectively communicate verbally and in writing in English to guests and other employees. Ability to articulate effective correspondence.

MATHEMATICAL SKILLS

Ability to add and subtract.

COMPUTER SKILLS

None.

REASONING ABILITY

Planning, writing, discriminating colors, concentrating amid distractions, remembering details, working rapidly, reading, directing others, using arithmetic, working at various tempos, remembering names and faces, examining and observing details, and proactively making decisions.

PHYSICAL DEMANDS

Standing, walking at fast pace, sitting, reaching, bending/stooping, kneeling, carrying, observing, lifting 50 lbs, hearing and observing.

WORK ENVIRONMENT

Inside, outside, wet, loud.

ACKNOWLEDGMENT

The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.