SUMMARY:

Responsible for maintaining the highest level of customer service. Responsible for the overall repair and maintenance of all Slot department equipment. Installs, removes and relocates all Slot department equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Consistently promotes and provides customer service to guests in accordance with the Company policies, procedures, department SOP's and State and Federal policies/regulations.
2. Identifies guest needs and follows through to ensure they are met. Notifies appropriate personnel of guest needs and requests. Communicates guest needs accurately. Makes customer service and covering the floor a priority when assigned.
3. Performs needed repairs, overhauls and proper preventive maintenance of all slot equipment. Installs, relocates, and removes all Slot department equipment in a safe, timely manner.
4. Performs floor maintenance and repair, visually verifies large jackpots, and machine checks on high denomination machines.
5. Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and informs management.
6. Maintains and repairs ACSC system components to ensure accurate player tracking, as well as all other functions of the system.
7. Is able to repair boards, monitors and other related electronics related to the Slot department. Actively learns and gets involved in new technology.
8. Keeps up to date with upcoming marketing events and promotions. Assists with the execution of marketing events involving slots.
9. Maintains security for our customers and Bally's property. Understands and complies with related Gaming Control Board requirements.
10. Performs other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. Regular attendance required.

EDUCATION and/or EXPERIENCE

High School Diploma or equivalent required.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s).

LANGUAGE SKILLS

Must be able to effectively communicate in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

COMPUTER SKILLS

Must working knowledge Microsoft Office products.

REASONING ABILITY

Planning, remembering details, using arithmetic, reading, making decisions, working rapidly, working at various tempos, concentrating amid distractions, examining & observing detail.

PHYSICAL DEMANDS

Standing, walking, sitting, reaching, bending/stooping, kneeling, carrying, observing, lifting 50 lbs, pushing turning, kneeling, hearing and observing.

WORK ENVIRONMENT

Inside, noisy, smoking environment.

The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.